General Troubleshooting

Does OOIDA ISP High Speed support Internet Explorer?
Page cannot be displayed when OOIDA ISP High Speed is disabled
I am unable to start OOIDA ISP High Speed
Does the Macintosh client support email acceleration?
Does the Macintosh client have a popup blocker?

Does OOIDA ISP High Speed support Internet Explorer?

When the OOIDA ISP High Speed changes the HTTP proxy settings on the local computer, Safari will be automatically notified. However, proxy settings of Internet Explorer will not be changed automatically.  As a result, IE continues to use the old settings

Exit Internet Explorer then restart it if any of the following situations occur:

  1. With OOIDA ISP High Speed enabled, the user can not observe any acceleration when using Internet Explorer
  2. The user can not browse with Internet Explorer after disabling OOIDA ISP High Speed

By terminating IE and then restarting it, IE is forced to reread the HTTP proxy settings from the system preferences

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Page cannot be displayed when OOIDA ISP High Speed is disabled

This problem occurs because Internet Explorer can not recognize the new change of the proxy settings. Please see the question "Does OOIDA ISP High Speed support Internet Explorer"

The solution to this problem:

  1. Disable OOIDA ISP High Speed
  2. Manually change the proxy settings:
    a. System Preferences - Network
    b. Choose the current location and Network interface device
    c. Choose "proxies"
    d. Uncheck "Web Proxy (HTTP)

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I am unable to start OOIDA ISP High Speed

Cause:

  1. OOIDA ISP High Speed Server may be down
  2. OOIDA ISP High Speed Software may have become corrupted
  3. Another application is listening on the acceleration port (5400 or 5500)
Solution:

Ensure that the acceleration server is up and running.  This may be done by trying to launch the Accelerator using a different machine or by using telnet to connect to the acceleration server.

Alternatively, if the application has become corrupted, have the user quit the Accelerator software and then reinstall it.

Finally, if there is another application listening on the Accelerator port, have the user change the port that the Accelerator listens on:

1. Stop the Accelerator;

2. In the Accelerator application, choose “Connection” tab;

3. Choose “Advanced…”

4. Change “Local Port” to a different value (say, 5600);

5. Click “Ok”;

6. Click “Apply”;

7. Start the Accelerator;

8. Try to go to any website.

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Does the Macintosh client support email acceleration?

At this time the Macintosh client only accelerates HTTP traffic

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Does the Macintosh client have a popup blocker?

Since popup blocking is built into the Safari web browser, the OOIDA ISP High Speed does not re-implement this functionality

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